Get help with YAZUZ Chat.
Find the right information for installation, storefront behavior, merchant settings, catalog questions, analytics, credits, and surveys.
Before requesting help
- Confirm YAZUZ is installed on the intended Shopify store.
- Confirm the theme app embed is enabled and saved.
- Test again in a private browsing window.
- Check the merchant dashboard for error activity.
What to include
- Your Shopify store domain
- The page where the issue occurred
- The approximate date and time
- The question or action that caused it
- A privacy-safe screenshot when useful
Protect sensitive information
Do not send passwords, API keys, access tokens, full payment details, or unnecessary customer personal data. Remove sensitive information from screenshots before sharing them.
Support availability
Email support@yazuz.com for help with installation, storefront behavior, merchant settings, catalog access, analytics, credits, and surveys.
For faster help, include your Shopify store domain, the affected page, the approximate date and time, and a privacy-safe screenshot when useful.
Review policies
Learn how YAZUZ handles information and the terms that govern the service.